General terms and conditions (GTC)

The business conditions define the business relationship between the buyer and the seller and determine the binding rules for the activities of these entities related to the sale of goods and provision of services. The business conditions are also binding for relations from other contracts, which are expressly stipulated in this way. All matters not regulated by these Business Conditions are governed by the relevant provisions of the Commercial Code and the relevant provisions of other applicable laws of the Slovak Republic, which apply to the said activity. The Seller is entitled to continuously amend the Business Conditions. The amended Business Terms and Conditions shall enter into force immediately after their publication.

Contract of sale

The purchase contract determines the business relationship, defined by the business conditions. Each confirmation of receipt of the goods in the form of confirmation of delivery note, consignment note, invoice, means confirmation of a specific purchase contract concluded by placing an order in accordance with these Business Conditions.

Payment terms – payment

The date of payment means the date on which the buyer’s payment is credited to the seller’s account or the cash payment is accepted. Subsequently, the goods will be shipped to the customer.

Order

The goods can be ordered:

• Through the seller’s website www.befare.sk. The seller reserves the right to apply special discounts to orders made from the website or to offer products that are unavailable in other forms of order.
• By e-mail at the e-mail address of the seller according to the information published on the seller’s website or at: befare@befare.sk
• Through the e-shop
• By The Post

By mail Orders placed in this way are binding on the customer and must contain the following basic information:

• Buyer order reference number
• Contact person / company of the buyer with address and telephone contact (defined during registration)
• Ordered goods with product codes and number of pieces
• Delivery method and delivery address
• Payment method

Transportation costs

They are charged according to the valid price list of services

Complete order

Based on the buyer’s request and meeting the above conditions, the order is considered complete. In this case, the goods are shipped only after securing all items of the order in the required capacity.

Order verification

On the basis of a proper order of the buyer, the seller will, if necessary, verify the order, in which he confirms to the buyer the type, estimated price and quantity of products that he undertakes to deliver to the buyer. After verification, the order is considered binding between the parties. This provision is not binding on the seller in the event that the manufacturer ceases to supply the product or launches new versions of the products.

Payment method

The methods of payment depend on the agreement of the buyer and the seller when verifying the order:

• Direct payment in cash or by credit card in the operation of BEFARE 1 s.r.o.
• Cash on delivery – payment in cash upon receipt of goods
• By bank transfer to the seller’s account

Documents (invoice, delivery note, credit note)

Invoice (delivery note)

• An invoice is issued for the goods ordered by the buyer from the seller, which contains all legal requirements, a reference to the buyer’s order, the method of delivery of the goods, payment terms, item and valued list of purchased goods or services together with the numerical codes of the individual pieces for each item. The invoice also forms a delivery note.

Credit

• Credit note for goods – is issued to the buyer in the event that there was an incorrect delivery of goods by the seller or defective or incomplete goods were delivered.
• Financial credit – is issued in case of additional discounts within marketing events announced by the seller and provided that the required criteria for additional discount have been met.

Telephone information

All information concerning the goods, their prices, availability, delivery times, the status of complaints and other information concerning the mutual business relationship between the seller and the buyer can be obtained from the seller.

Advertising notices to the buyer

The seller is entitled to send advertising notices at his own expense, even via e-mail. Advertising distributed in this way is not considered to be the distribution of unsolicited advertising, resp. advertising that leads to or bothers the buyer’s expenses.

Procedure for purchasing goods – order, order processing, order confirmation, order cancellation

Order

One of the procedures defined in the order, the buyer orders the goods from the seller.

Processing orders

Orders stored in the seller’s order system until 14:00. are processed on the same day, orders received later are processed the next business day.

Order confirmation

Based on the buyer’s requirements, the seller will process the order and then confirm it. The obligation of the seller towards the buyer occurs only at the moment of order confirmation.

Order Cancellation

In the event that the buyer is forced to cancel the order with the seller, he must do so in writing, i. by fax, post or e-mail. The seller reserves the right to penalties of up to 25% of the financial volume of the order if the cancellation occurs later than the end of business hours on the day of ordering.

Delivery of goods and shipping

The goods will be delivered – delivered to the buyer on the basis of the specification of the order, its confirmation and fulfillment of the set conditions in accordance with the confirmed requirements of the buyer in person or by courier company.

The transport of goods is paid in accordance with the valid price list of the seller depending on the volume and weight of the transported goods.

Demand – offer

In the case of larger deliveries, it is possible to prepare an individual offer to the maximum extent possible to meet the requirements of the buyer.

Complaints

It is possible to complain only about goods purchased directly from the seller.

Types of complaints

• defects in goods
• wrong deliveries
• goods reclaim
• other types of returns

Complaint request – the complaint request must be sent by email or by post form approved by the seller.

Delivery of the claimed goods

The buyer is obliged to deliver the claimed goods to the address specified on the complaint form. The cost of delivery of the claimed goods to the seller is borne by the buyer. In the event that the claimed goods are not delivered no later than 10 calendar days from the date of approval of the request by the seller, the buyer reserves the right to terminate the claim. The goods must be delivered in the original packaging, including all accessories, and with a properly completed complaint form. If the shipment does not contain the above requirements, it will be sent back at the buyer’s expense.

Warranty period

The standard warranty for products sold by the seller is 2 years. The seller undertakes to comply with the warranty periods guaranteed by the manufacturer. Information on these periods is given on the seller’s warranty cards. The warranty period is calculated from the date of issue of the delivery note, resp. confirmed product warranty card.

Claim for goods under warranty

Complaints about goods under warranty are usually resolved by repair or replacement. Repaired or replaced goods are sent back to the manufacturer at the seller’s expense. In the event that repair or replacement is not possible, the seller is obliged to issue the buyer a credit note in the amount of the purchase price of the product, or a product that is a full replacement for the claimed product. The owner of the claimed goods is the seller after issuing the credit note.

Repairs of goods after warranty

Post-warranty claims are settled for a fee. The buyer will be informed of the estimated price of the repair upon receipt for service and acceptance of this price undertakes to pay the amount for the repair of goods up to the estimated price. The seller reserves the right to refuse a request for repair of the goods after the expiration of the warranty period.

Privacy – GDPR

By using the online store, the buyer agrees to the collection and use of information about themselves and their purchases. Online-store BEFARE 1 s.r.o. is fully governed by Act no. 428/2002 Coll. on the protection of personal data in information systems.

Warning

Our online store reserves the right to waive the security guarantee in the event of a server attack by an unknown perpetrator. Only in this case do the above rules for the handling of personal data not apply. The buyer declares that before completing the order he has read these terms and conditions, the terms and conditions of the seller and the complaint procedure of the seller and that he agrees with these.

Goods reclaim

If the delivered goods do not correspond to the order, the buyer is entitled to send the goods back undamaged and complete, including the completed complaint form, so that it is received at the seller’s warehouse within 5 working days, resp. at the seller’s registered office. The seller will issue a credit note for the returned goods within 5 working days from the date of receipt of the goods. If the goods are not returned within the period, if the returned is damaged or unpacked, the seller reserves the right not to accept such goods, or to charge the costs incurred and a cancellation fee of 10% of the price of the returned goods.

These conditions are valid from 17.12.2020